Temporary Change to Services – COVID-19

April 8, 2021

Good afternoon everyone,

On Tuesday, the Provincial Government added new restrictions to protect Albertans and limit the spread of COVID-19. Given the number of confirmed cases, and the increased percentage of variant cases, the province has seen over the last couple of weeks we have made the difficult decision to temporarily reduce the types of services we will be offering our members. This decision was not taken lightly but is being done to ensure we are protecting as much as possible you, our members, and the team.

These changes will take effect on Monday, April 12th, and remain in place until the Provincial Government changes the level of restrictions.

Office & Administrative Team: Effective immediately, all administrative staff will be transitioning to work from home. The office at B50 will be closed as a result. You will still be able to reach the administrative team by dialing the office and their extension. These calls will be automatically routed to their cell phone. Of course, you may also reach them via email.

Maintenance Team: At the same time we will only be completing Urgent or Emergency Work-orders. This type of work order will include the following. Please note this list is not exhaustive:

  • Water leaking from outside to inside
  • Water leaking inside from water lines
  • Leaking faucets
  • Leaking soil stacks
  • Sewer back up
  • Funny smells possible natural gas leak
  • Electrical failure, shorts, or blinking lights
  • Furnace not working
  • Hot water tank not working
  • A fridge that has quit working
  • Plugged drains

Please follow the same process to request an emergency work order, either call the office at 403-246-2746 ext 101 or email Paula (

We would ask that when our team is in your unit you continue to wear a mask and practice physical distancing.

If during this time you require a furnace filter or lightbulbs please contact the office to place a work order. These will then be delivered to your unit.

During this reduction to only Urgent or Emergency Work Orders, our maintenance team will shift their focus to outdoor work throughout our community.

We hope to limit this reduction to as short a period as possible. We can all help by following the provincial restrictions, wearing a mask, hand washing, and practicing physical distancing. We will continue to update each of you as things progress and change.

Thank you,

Jon Jackson

General Manager

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